Caught in an Infinite Loop of Annoyance

Last week I received a strongly worded email from my agent reprimanding those of us who have not signed up for a certain casting website service, and further reprimanding those of us who have signed up for the service for not adding photos to our profiles. A casting director created an account for me on this website service many months ago. I updated my profile and size information as directed by an email from the service. I thought that everything was fine.

My agency wants all of the talent to also upload photos and résumés to this casting website. The email from my agency insists that it's easy to add these items and that each person must take care of this for themselves.

However, the casting website says that our talent agent should create our accounts and upload our photos. Also, the agent code that my agency gave me (after I emailed them to ask for help) to log into the website does not work.

So my agency says I have to update my materials for the website for myself. The website says that my agent has to update my materials for me.

I'm annoyed: at myself for surely missing something obvious here; at my agency for not providing clear, step-by-step instructions on how to create the accounts for this website service; at the website architects for not making the website more user-friendly. There is no section on the website for "help" or "frequently asked questions".

I saved the original email from the website service that links to my profile information. I followed the link again, and there is no spot or further link for me to add photos or résumé to my profile. I simply get a dead-end message that thanks me for updating my profile.